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Shipping

The shipping costs are indicated in the shopping cart and on the order page. The amount of the shipping costs depends on the weight of the ordered goods. You can find all shipping costs (prices incl. VAT) in the following PDF document:

> Shipping costs | Status: 01.03.2024


Further information:

Generally, all packages are shipped with DHL (deviations possible). The delivery will not be announced via phone. After receipt of payment the package usually arrives in 3-6 working days.

We take part in the climate protection programme 'GoGreen' of Deutsche Post DHL and send our packages climate neutrally.

All goods shipped by a forwarding agent are safely packed on pallets and delivered by the driver at ground level free of curbs. The specified delivery address must be accessible by truck. All deliveries by forwarding agent will be notified in advance by telephone.

You can pick up ordered goods at our warehouse in Mettmann, Germany. If you pick up the goods yourself, you can also pay for them on site using your EC card. Please check your transfer limit beforehand.

Please contact us in advance to arrange date and time so that we can prepare the pickup for your convenience.

Please note: No goods can be handed out between 1 p.m. and 1.30 p.m.!

Payment

Whether PayPal, prepayment or payment on collection: Our photovoltaic wholesale offers you various payment methods. Find out more about the different options below.


All options at a glance:

With PayPal you can pay for your purchases easily, safely and quickly. Pay simply with just two clicks, without entering bank or credit card details. Your PayPal account only needs to be set up once.

Choose the payment option "PayPal" when ordering online. After submitting your order, you will be automatically redirected to the secure payment form of PayPal. If you already have a PayPal account, simply log in. Otherwise, click on "Create account" and follow the instructions. Within seconds we will receive your payment and your goods can be shipped immediately if available. Your bank and credit card details will not be passed on to third parties.

You can find more information here.

Please note that payments via PayPal are limited to an order value of 10,000 € in our online store.

When you place your order, you will receive all information relevant for payment by bank transfer, such as bank details, amount etc.

As soon as your payment is on our account, your goods will be shipped. If one or more items are not yet available at this time, we will first confirm receipt of your transfer and then ship the items as soon as possible. If after seven days no payment has been received on our account, we will cancel your order.

Please make sure to state your invoice number and customer number as payment details so that we can quickly allocate your bank transfer.

Our bank details:

Sparkasse HRV | IBAN: DE95 3345 0000 0042 1239 35 | BIC: WELADED1VEL

Kreissparkasse Düsseldorf | IBAN: DE67 3015 0200 0002 1369 92 | BIC: WELADED1KSD

Triodos Bank | IBAN: DE92 5003 1000 1037 7540 01 | BIC: TRODDEF1

Alternatively, you can choose the option "EC payment on collection". We will be pleased to make your order available to you at our warehouse after arranging an appointment by telephone. Our goods issue is open for you Tuesday and Thursday from 08:00 am to 16:00 pm. For larger payments, please check your transfer limit beforehand. You can find our warehouse at the following address:

ErEne Green Technologies GmbH
Industriestr. 9
40822 Mettmann
Germany

Tax exemption for commercial customers from other European countries:

Please note that tax-free purchases are only possible if your VAT ID number could be successfully verified. Therefore, we ask you to provide your VAT Reg.No. during registration and make sure that it is valid and correct.

If the VAT Reg.No. can not be verified, we have to charge the customary sales tax.

We thank you for your understanding and will be happy to answer any questions you may have.

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